Your Rights, Safety and Privacy
At Mount Sinai, we take health care seriously. We are committed to providing exceptional care for every one of our patients—and one way we do that is through our unflinching dedication to hospital patient rights. We work hard to make sure you get the care, consideration and service you need, always without compromising your privacy.
At Mount Sinai, you can expect to receive quality health care regardless of race, creed, age, gender, sexual orientation, disability, national origin, religious beliefs or financial status. We will treat you with dignity and respect. We will communicate with you about treatment, diagnoses, pain and pain relief, risks and the overall implementation of any health care plan or treatment. All our patients can expect the same standards of quality that define Sinai health care will be adhered to, whether inpatient or outpatient.
How to Handle Further Concerns
If patients have any concerns about patient care and safety in the hospital that the hospital has not addressed, they are encouraged to contact hospital management. If the concerns cannot be resolved through the hospital, patients are encouraged to contact the Joint Commission. The public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or e-mailing firstname.lastname@example.org.