For Patients

We are committed to providing excellent care to every individual who comes through our doors. We believe in working with each one of our patients to make sure your stay is as comfortable as possible. It is our pleasure to help you in every way that we can. With that in mind, we encourage you to explore the following to find information about key areas such as community benefits, financial assistance, common patient concerns and our privacy policy.

Illinois Community Benefit Act
Sinai Health System annually files a report of its Community Benefit Plan with the Illinois Attorney General's Office.

This report is public information and available by contacting:
Charitable Trusts Bureau
Office of the Attorney General
100 West Randolph Street, 3rd Floor
Chicago, Illinois 60601-3175
(312)-814-3942

Financial Assistance
Financial Assistance Applicants:
Sinai's Mission is to improve the health of the individuals and communities we serve. That’s why we want to ensure there’s a systematic process in place for the provision of medical care at a reduced rate to those patients who have documented limited resources to pay.

Although reimbursement for services rendered is critical to the operation and stability of Sinai Health System, it is recognized that not all individuals possess the financial ability to purchase essential medical services. Therefore, in keeping with our commitment to serve all members of the community, a reduced-fee agreement will be considered in situations where the need and inability to pay co-exist. The health care services provided will be reimbursed at a reduced level based on established income criteria as defined in the financial assistance policy. Financial Assistance Applications are available to any patients expressing a need for financial help.

Sinai Health System will require nominal co-pay for individuals who qualify for Sinai Health System Financial Assistance Program. Upon completion of the financial assistance application, an analysis will be completed to determine your financial responsibility. This co-pay varies depending on the service and is required each time you receive services. Please call our Financial Counseling office to receive further information regarding this policy (773) 257-1777.

Patient Concerns
When any of our patients have concerns about patient care and safety in the hospital that have not already been addressed, we encourage you to contact hospital management. If the concerns cannot be resolved through the hospital, you may contact the Joint Commission. The public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or e-mailing complaint@jcaho.org.

For more information