ULTRASOUND RESOURCE COORDINATOR
The experienced candidate will provide leadership and management of the specific department(s) within Imaging Services (General Ultrasound, OB, Vascular, and Mammography) in an efficient professional manner in order to provide quality patient care on a timely basis while assisting the Director of Imaging Services. Provides guidance to staff on quality as assigned in an efficient professional manner in order to provide safe quality patient care. Produces images of internal organs for use by Physician in diagnosis of disease and study of malfunction of organs by performing the following duties.
- Maintains established and develops new department policies and procedures, which reflect current knowledge, best practices and standards of care for OB/GYNE General US, Vascular Lab, and Mammography. Educates and holds team accountable for following policies and procedures.
- Supports training and education to staff on equipment, can trouble shoot errors, and assists in calling in service. With Biomed and/or engineering assists in managing the service for equipment. Uses critical thinking to resolve equipment problems to ensure continued efficiency of operations.
- Demonstrates knowledge of exams done in assigned areas of Imaging. Reports to Monthly Quality Meeting any patient occurrences, Time Out utilization, and technical recalls.
- Responsible for developing competencies for new equipment, training of new procedures, and orientation of new technical staff to provide measurable quality outcomes. Models and teaches team approach to Safe Patient Care. Measured by Caregiver Satisfaction.
- Prepares agenda and holds regular section staff meetings. Prepares, distributes, and files the minutes to the staff meetings. Communicates to staff changes as they arise through email, one to one, staff meetings, and memos. Measured by Caregiver Satisfaction.
- Manages the patient wait times effectively by staffing appropriately to work load. Ensures communication to patients waiting more than twenty (20) minutes and trains staff to do same. Monitors department workload, staffing, and patient flow. Works with Director to optimize staffing patterns according to patient volumes and next available appointment. Utilizes low census when the occasion arises.
- Completes and ensures team completes exam process in Meditech system consistently and monitors Ordered and Taken status list. Works with Diagnostic Support Services to keep images transferring. Trains technologists on quality in tracking the exams. Reports back to Director and Monthly Quality Meeting tracking quality.
- Assists in getting correct order for waiting patients. Serves as liaison, between departments and medical staff, nursing services and all other allied health personnel.
- Serves as a role model, both internal and external to the organization, by exhibiting leadership behaviors such as but not limited to; encouraging and involving others, delegating authority, facilitating decision-making and building consensus between and within the organization. Models professional and respectful behavior in training and development of technologists.
- Appropriately assigns technologists to precept the new caregivers and monitors the orientation within section for accurately performing mammogram and ultrasound imaging according to organ, physiology, or anatomy to be examined, depth of field, and other specifications of test. Also monitors new caregivers on successfully identifying and visualizing all necessary structures, measures and correctly labels all structures in designated software and following protocols. Measured by Caregiver Satisfaction.
- Demonstrates appropriate, effective, and professional communication to all customers. Demonstrates and trains caregivers to provide patients with interpreters.
- Develops relationships and supports effective communication with other departments affecting the flow of patients through the department, like Central Transport, Patient Access, Central Scheduling and support staff to maintain efficient patient throughput and to achieve positive patient experience.
- Collaborates with the Medical Directors and Quality Technologists in each section to provide quality images and reporting. Facilitates the monitoring of image quality by the Quality Technologist. Reports back to the Administrative Director the data of 1-5% image review and manage the correction of error in PACS along with respectful education of staff accountability, and reporting to the monthly Quality Meeting. Uses the Fair and Just Culture to establish objectives that affect the quality assurance program and safety standards.
- Works collaboratively with Quality Technologist to monitor and correct patient and/or physician schedules to anticipate any coordination issues prior to exams. Arranges for Vendor training along with revising the patient and technologists schedules as needed.
- Leads each section through their accreditation process according the standards of the American Institute of Ultrasound Medicine (AIUM), American College of Radiology (ACR) and Intersocietal Commission for the Accreditation of Vascular Laboratories (ICAVL).
- Correctly identifies patient using two patient identifiers, trains, and assists Director in holding caregivers accountable to National Patient Safety Standards.
- Participates on Hospital Committees or taskforces for MSH and/or Schwab to extend quality imaging services throughout the organization. Communicates back to Director and Imaging Leadership.
- Mentors and develops division leadership consistent with the divisional goals and personal development plans. Works with Director to set work goals that are in line with administrative goals.
- Completes employee evaluations timely which includes clear and attainable goals for the caregiver to strive for.
- Works with Materials Management and Purchasing to order efficiently and within budget. Looks for ways to reduce expenses. Actively participates in MSH and Schwab Hospitals committees to reduce supply costs while complying with Joint Commission requirements and buying group agreements.
- Maintains control of budget expenses in overtime and supplies. Provides information on cost savings and explain variances to the Director weekly. Demonstrates understanding of financial reports and communicates to caregivers their contribution to hospitals financial initiatives. Knows department goals and trains staff on department goals.
- Assists Director in ensuring charge description master (CDM) for each section is review on an annual basis and is current and consistent with charging practices allowed by Centers for Medicate and Medicaid Services (CMS).
- Collaborates with Director to develop action plans around section volumes and expense management consistent with budgeted goals. Collaborates with Medical and Administrative Director on expense and capital budgets.
- Makes recommendations to Director concerning equipment needs and new technology for capital budget. Collaborates with Biomed on for capital budget justification, and assists reviewing service contract agreements for expense budget.
- Works closely with Director to support marketing outreach and development, overall strategic planning and implementation of strategic service lines (i.e., Oncology, Neurology, Endocrinology and off site services.)
- Uses critical thinking skills to identify, pursue and execute improvements that result in improved clinical quality, patient service, employee satisfaction, operational efficiency and service line contribution margin.
- Works collaboratively with Director to develop a marketing strategy and execution plan that results in growth for Imaging Services.
- Participates with financial feasibility studies for new business opportunities with Imaging Services.
- Maintains current knowledge of standards of care, including market and health care trends, via literature, educational events and internal and external networking and resources.
MINIMUM EDUCATION: • ARDMS, RVT, or ARRT certified in one or more of the following OB Ultrasound, General US, Vascular Ultrasound, or Mammography • Bachelors Degree preferred MINIMUM WORK EXPERIENCE: • 7 years technical experience • 2 years in leadership role KNOWLEDGE & SKILLS: • Excellent communication skills • Conflict resolution • Collaborates with physician and nursing partners • Multitask • Computer skills (Word, Excel, and Power Point) • Finance • Business Development REQUIRED LICENSES, CERTIFICATES, REGISTRATIONS: • Licensed by the State of Illinois • ARDMS, RVT, or ARRT certified in one or more of the following OB Ultrasound, General US, Vascular Ultrasound, or Mammography
Special Instructions on how to apply:
To apply for this position please email your resume to marisa.robertson with the position title in the subject line. You may also fax your resume to (773)257-6290 attention Marisa Robertson. Applications can also be obtained in person at 15th and California from the Human Resources department Monday - Friday from 8:30am - 4:30pm.
The Sinai Health System is proud to be an Equal Opportunity Employer M/F/V/D. TTY number: 773-257-6289.