Mount Sinai Hospital Among Top in the Nation - Overall Quality of Care

Release date

Tuesday, March 11th 2014

Omaha, NE – Today Professional Research Consultants named Mount Sinai Hospital (Chicago) as a recipient of the National Excellence in Healthcare Award for 2014 for patient experience scores in “overall quality of care” (inpatient services). Healthcare leaders from across the United States will gather to participate in the awards ceremony June 6 and the 2014 PRC Excellence in Healthcare Conference hosted by Professional Research Consultants, Inc. (PRC) in St. Louis.

About the Recognition

PRC award winners are recognized annually for their achievements in improving patient experiences, healthcare employee engagement and physician alignment.

Said Joe M. Inguanzo, Ph.D., President and CEO of Professional Research Consultants, “It takes years of dedication, determination and hard work to achieve this level of success on a hospital-wide basis. Congratulations to Mount Sinai Hospital and its staff for improving healthcare services throughout the Chicago land area.”

Michele Mazurek, RN, Sinai Health System Director of The Patient Experience will be accepting the award on June 6th on behalf of Mount Sinai Hospital and stated, “On behalf of Mount Sinai Hospital, I am honored to accept this award on behalf the dedicated and hardworking caregivers of Mount Sinai Hospital who provide excellent care and compassion each and every day. I am truly honored to work with all of them and they are the true recipients of this award.”

Said Karen Teitelbaum, Chief Executive Officer and COO for Sinai Health System, “Our Board of Directors sets direction on quality for our hospitals. Then with leadership such as Michele’s, we have built a culture that knows the patient is at the center of all we do. We are very happy to be recipients of this award.”

Awards Criteria

To be a PRC winner, hospitals are judged against all other healthcare organizations in similar categories within PRC’s nationwide databases. PRC Top Performers must score at or above the 100th percentile within their particular comparison group, while 5-Star Award Winners are identified as the top 10 percent (at or above the 90th percentile) of PRC’s national client database. 4-Star Award winners are identified at the top 25 percent (between the 75th and 89th percentile). More specific awards criteria and information is available online at

About PRC
Professional Research Consultants, Inc. (PRC) is a nationally-known healthcare market research company headquartered in Omaha, Nebraska. For more than 30 years, PRC has facilitated millions of interviews, delivered insightful reports, and provided customized research solutions to hospitals and healthcare organizations. In addition to being a certified vendor for government-mandated CAHPS surveys, PRC also provides research services that measure patient experience, physician engagement and employee engagement, as well as Community Health Needs Assessments.